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The Balanced Beat by Chris Dickhans

The Balanced Beat features real-life anecdotes and observations shaped by experiences as a technology leader and transformational change management executive.
Each post provides a brief, yet meaningful, look into challenges and lessons aiming to spark ongoing dialogue rather than provide exhaustive analysis. By blending strategic wisdom with candid commentary, readers can expect thought-provoking, original viewpoints designed to illuminate the evolving landscape in today's environment.
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Delivering Real Value
Delivering real value in the sales process goes far beyond product knowledge. The teams that stand out are the ones that consistently...
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Sep 171 min read
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Creating Interactions that Feel Personal
Every customer experience leader wants to create interactions that feel personal, even as expectations keep shifting. The real progress...
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Sep 171 min read
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AI - From Hype to Help
AI agents are starting to show up in real workflows, but results still depend on having the right foundation. High-performing teams focus...
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Sep 171 min read
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Critical Competencies of Effective Sales Leaders
When a team struggles, the root cause usually lives in one of six places. The same holds true when they succeed. 🔹 Talent Acquisition 🔹...
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Sep 171 min read
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What is a "Me Too" Gauge?
Many teams are handed strategies that look impressive but lack relevance to the real business environment. They check boxes, follow...
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Sep 171 min read
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5 Sales Growth Strategies
There’s no shortage of advice on how to drive sales, but this article distilled five strategies that are actually worth applying. ✔ ...
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Sep 171 min read
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AI is a Core Driver for Every B2B Revenue Team
AI is now a core driver on every B2B revenue team. Recent research confirms that every leader surveyed is actively using generative AI to...
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Sep 171 min read
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Moving Beyond AI Hype
AI is reshaping how work gets done. The real test is how leaders embed AI into everyday decisions and operations. Success requires more...
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Sep 161 min read
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A+ Players
I enjoy reading Jeff Hyman's posts. He nails it week-after-week. If you lead a team, this is well worth your time to read. And as they...
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Sep 111 min read
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How Are You Preparing?
AI-Driven Transformation Let’s be honest—AI is truly changing the game for customer experience (CX) and transforming how contact centers...
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Sep 111 min read
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It is Time to Be Realistic
AI's Impact on Customer Experience The promise of AI in CX sounds great. The actual implementation is another story. This article...
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Sep 111 min read
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Succession Planning
Plan For Tomorrow's Leaders Today Delay Now - Pay Later Every Monday should begin with a focus on succession planning - but especially...
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Sep 111 min read
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What Happens When Every Omni-Channel Interaction is Analyzed?
Will Automated, Data-Driven Coaching and Training Redefine the Contact Center Forever? The Future of Contact Center Coaching and Training...
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Jul 213 min read
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From Blind Spots to Breakthroughs: Elevating CX with Predictive Insights
How about an automated #VoiceOfTheCustomer (VOC) Scorecard? If not, what’s holding you back? Your QA team is working hard. But when...
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Jul 111 min read
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Why a Daily Commitment to CX and EX Drives Thriving Organizations
Why Balancing CX and EX Must Be a Daily Cultural Priority A thriving organization depends on a healthy balance between Customer...
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Jul 92 min read
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Building Growth Engines
Strong technology partnerships come from understanding real business goals, not just matching products. Over the years, I've seen that...
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Jul 61 min read
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Don't Miss the Basics
Great sales leadership in't complicated, but it's often missing the basics. When working with organizations to accelerate growth, I focus...
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Jul 61 min read
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Alignment Drives Results
AI shows up in boardroom conversations, but few organizations are prepared for the real work of integrating it. These three patterns...
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Jul 61 min read
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Elevate Performance
Don't just track, elevate! Enterprise leaders are tired of chasing metrics across disconnected platforms. ISG’s latest research...
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Jul 61 min read
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Buyer's Journey
Too many sales teams rely on playbooks that do not accurately reflect the intricate ways in which buyers make decisions. These playbooks,...
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Jul 62 min read
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