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The Balanced Beat by Chris Dickhans

The Balanced Beat features real-life anecdotes and observations shaped by experiences as a technology leader and transformational change management executive.
Each post provides a brief, yet meaningful, look into challenges and lessons aiming to spark ongoing dialogue rather than provide exhaustive analysis. By blending strategic wisdom with candid commentary, readers can expect thought-provoking, original viewpoints designed to illuminate the evolving landscape in today's environment.
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Leadership Lessons from OceanGate’s Titan Disaster: A Call to Action
My husband and I spent Friday evening on our deck watching the Netflix documentary "Titan: The OceanGate Disaster." I found it...
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Sep 202 min read
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Rule of 15
Create a clear, math-driven path to 50% revenue growth! Sales professionals can use the "Rule of 15" to set pipeline goals and forecast...
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Sep 192 min read
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Silence the Noise in An Already Crowded Funnel
AI is showing up in sales, but that doesn’t mean it’s showing up effectively. This Forbes piece highlights what I’ve seen firsthand: the...
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Sep 181 min read
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Creating Space for Real Progress
I’ve seen strong teams lose momentum because of how the work is structured. Manual tasks like pulling reports or chasing updates take...
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Sep 181 min read
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When CX Breaks Down, Operations Are the Missing Link
Too many CX problems get labeled as "people issues." Slow response times. Inconsistent service. But what I keep seeing is something...
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Sep 181 min read
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Why Confidence, Not Urgency, Fuels Sales Success
#SalesLeadership  #PerformanceCoaching  #TeamCulture
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Sep 181 min read
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Redefining the Performance Curve Using MEDDPICC
Every sales org says they want better results. The question is: where are you focusing your energy? This is the framework I use with...
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Sep 181 min read
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Clear Lesson for SaaS Leaders
Okta’s recent results offer a clear lesson for SaaS leaders when growth meets operational discipline. ARR up. Efficiency up. Retention...
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Sep 171 min read
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Why Predictive CSAT Visibility is Your Secret to Better CX
Do You Have Predictive #CSAT  Visibility? How about an automated #V oiceOfTheCustomer  (VOC) Scorecard? If not, what’s holding you back? ...
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Sep 171 min read
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Protecting People's Time While Driving Innovation
Every organization talks about transformation, but the real difference shows up when customer and employee experience are woven into...
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Sep 171 min read
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Clarity is the Currency of Sales Leadership
The strongest sales teams do more than pass along information. They turn complexity into clarity for every customer. This takes time but...
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Sep 171 min read
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The Habit Behind True Executive Presence
Every executive faces moments when silence fills the room and all eyes turn their way. In those moments, presence is measured by the...
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Sep 171 min read
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Momentum is a Choice
There is a moment in every leader’s journey when you realize momentum is not a byproduct but a choice. I have watched teams light up when...
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Sep 171 min read
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What is Your Superpower?
My favorite saying: "Uncompromising transparency is my strategic advantage." People value honesty, trust, and clear communication...above...
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Sep 171 min read
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Transforming Sales Leadership
Sales leadership has changed dramatically. Buyers now complete most of their research before they even speak with sales. When sales teams...
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Sep 171 min read
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Delivering Real Value
Delivering real value in the sales process goes far beyond product knowledge. The teams that stand out are the ones that consistently...
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Sep 171 min read
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Creating Interactions that Feel Personal
Every customer experience leader wants to create interactions that feel personal, even as expectations keep shifting. The real progress...
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Sep 171 min read
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Critical Competencies of Effective Sales Leaders
When a team struggles, the root cause usually lives in one of six places. The same holds true when they succeed. 🔹 Talent Acquisition 🔹...
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Sep 171 min read
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Moving Beyond AI Hype
AI is reshaping how work gets done. The real test is how leaders embed AI into everyday decisions and operations. Success requires more...
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Sep 161 min read
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What Happens When Every Omni-Channel Interaction is Analyzed?
Will Automated, Data-Driven Coaching and Training Redefine the Contact Center Forever? The Future of Contact Center Coaching and Training...
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Jul 213 min read
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