It is Time to Be Realistic

AI's Impact on Customer Experience

The promise of AI in CX sounds great. The actual implementation is another story.

This article captures what many teams won’t say out loud: AI is being deployed without clear goals, clean data, or consistent processes.

Before AI can improve CSAT or EX, leaders need to ask:

- Are the right workflows in place?

- Do teams understand the tools?

- Is the data ready to support real-time decisions?

Closing the gap between ambition and outcomes starts with operational readiness.

Article: https://www.nojitter.com/contact-centers/it-s-time-to-be-realistic-about-ai-s-impact-on-cx

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