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The Balanced Beat by Chris Dickhans

The Balanced Beat features real-life anecdotes and observations shaped by experiences as a technology leader and transformational change management executive.
Each post provides a brief, yet meaningful, look into challenges and lessons aiming to spark ongoing dialogue rather than provide exhaustive analysis. By blending strategic wisdom with candid commentary, readers can expect thought-provoking, original viewpoints designed to illuminate the evolving landscape in today's environment.
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Delivering Real Value
Delivering real value in the sales process goes far beyond product knowledge. The teams that stand out are the ones that consistently...
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Sep 171 min read


Creating Interactions that Feel Personal
Every customer experience leader wants to create interactions that feel personal, even as expectations keep shifting. The real progress...
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Sep 171 min read


AI - From Hype to Help
AI agents are starting to show up in real workflows, but results still depend on having the right foundation. High-performing teams focus...
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Sep 171 min read


Critical Competencies of Effective Sales Leaders
When a team struggles, the root cause usually lives in one of six places. The same holds true when they succeed. 🔹 Talent Acquisition 🔹...
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Sep 171 min read


What is a "Me Too" Gauge?
Many teams are handed strategies that look impressive but lack relevance to the real business environment. They check boxes, follow...
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Sep 171 min read


5 Sales Growth Strategies
There’s no shortage of advice on how to drive sales, but this article distilled five strategies that are actually worth applying. ✔ ...
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Sep 171 min read


AI is a Core Driver for Every B2B Revenue Team
AI is now a core driver on every B2B revenue team. Recent research confirms that every leader surveyed is actively using generative AI to...
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Sep 171 min read


Moving Beyond AI Hype
AI is reshaping how work gets done. The real test is how leaders embed AI into everyday decisions and operations. Success requires more...
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Sep 161 min read


Competitive Differentiation
Standing out in a competitive market takes more than great features. It demands clarity, discipline, and a team-wide commitment to...
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Sep 161 min read


How Are You Preparing?
AI-Driven Transformation Let’s be honest—AI is truly changing the game for customer experience (CX) and transforming how contact centers...
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Sep 111 min read


It is Time to Be Realistic
AI's Impact on Customer Experience The promise of AI in CX sounds great. The actual implementation is another story. This article...
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Sep 111 min read


Succession Planning
Plan For Tomorrow's Leaders Today Delay Now - Pay Later Every Monday should begin with a focus on succession planning - but especially...
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Sep 111 min read


From Blind Spots to Breakthroughs: Elevating CX with Predictive Insights
How about an automated #VoiceOfTheCustomer (VOC) Scorecard? If not, what’s holding you back? Your QA team is working hard. But when...
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Jul 111 min read


Why a Daily Commitment to CX and EX Drives Thriving Organizations
Why Balancing CX and EX Must Be a Daily Cultural Priority A thriving organization depends on a healthy balance between Customer...
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Jul 92 min read


Don't Miss the Basics
Great sales leadership in't complicated, but it's often missing the basics. When working with organizations to accelerate growth, I focus...
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Jul 61 min read


Alignment Drives Results
AI shows up in boardroom conversations, but few organizations are prepared for the real work of integrating it. These three patterns...
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Jul 61 min read


Elevate Performance
Don't just track, elevate! Enterprise leaders are tired of chasing metrics across disconnected platforms. ISG’s latest research...
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Jul 61 min read


Buyer's Journey
Too many sales teams rely on playbooks that do not accurately reflect the intricate ways in which buyers make decisions. These playbooks,...
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Jul 62 min read


4 Steps to Calculating the ROI on CX
How Do You Unlock the Power of Data? Harvard Business Review (HBR) estimates that it costs up to 25 times more to acquire a new customer...
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Apr 2, 20214 min read


Center of Excellence
Imagine if you could develop internal expertise and best practices for an optimized workforce across your entire organization! An...
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Mar 2, 20173 min read
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