The Bar for CX has Changed

The bar for CX has changed. Customers expect more than good service.

- Fast answers

- Personalized journeys

- Seamless digital access

These slides offer a clear reminder. Great CX is not a bonus. It is the baseline for trust and loyalty.

If you are in SaaS or services, this is worth a pause.

What’s one CX upgrade you have actually made this year?

Slides Referenced: can be sent upon request

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