Did You Know?

Let me share something many don't know about me.

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I was co-author of an enablement program for the State of Missouri after the welfare reform bill was passed in 1996. 

 

I was teaching some undergraduate classes at National-Louis University in the evenings.  I met another adjunct professor with similar likes and dislikes.  We decided to team up to write the new Welfare to Work program that would officially be rolled out by Convergys, a BPO in the outsourcing industry.  Convergys was later acquired by Concentrix - 2018.   

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This program would be made available for those that were on a time-limited benefit program to help them transition into a work program.   

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State of Missouri partnered with Convergys to deliver the enablement program; and, ultimately, place the students into the Contact Center as Customer Service Representatives (CSR).  The program focused on the needs of the CSR role but also had many life skills incorporated into the learning.

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As authors, we chose to deliver the first full program together so that we could understand how content was being consumed and tweak as needed.  

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It was a fantastic experience and one I'm proud to share.